Patient Comment Report – Home Health CAHPS

Patient Testimonials

Survey Return Date: 08/2015

Gloria was my dad’s nurse. She not only gave excellent care and service to my dad, she would call me and explain all that was shared; she did and what was ordered by the doctor. I called Gloria on an urgent matter, it was her day off, she took the time to send a nurse right out to my dad! Very pleased.

Survey Return Date: 06/2015

All the care I received was excellent. Helpful with all questions I had. They were polite answered any questions I had.

Survey Return Date: 05/2015

The original speech therapist was too rushed, not kind and we asked that she be replaced. Phoenix did replace immediately with a wonderful person.

Survey Return Date: 05/2015

Therapist was helpful and courteous.

Survey Return Date: 04/2015

A very positive experience.

Survey Return Date: 04/2015

I was very well taken care of, treated courteously, respectfully and most agreeable. I appreciated the respect shown to me regarding time commitments and scheduling. The personnel rates very high on my affirmation evaluation.

Survey Return Date: 12/2014

Gloria Johnston was very considerate, thoughtful and well informed nurse. She is to be complemented on her efficiency and knowledge.

08/2014

I commend the way in which Phoenix works as a team with my PCP and other medical providers
to give me such loving tender and professional care. I depend on them and they never let me
down.

06/2014

I had knee replacement surgery and got home from hospital 4/18/14. Saturday 4/19/14 the nurse spent over three hours with me and was very good at what she does. She was upset because I hadn’t started taking my Warfarin. I don’t have it, she called my doctor to call the order in at Sam’s Drug and she stayed until it was ready to pick up and went and got it for me. She went out of her way to help me. I had care for one week, 4/19/14 Saturday until Friday 4/25/14.

Marge

05/2014

Excellent care and caring for me. My nurse and therapist were the best.
Paul

04/2014

Please thank Kerensa, Ramona and Babel for their excellent care of me.
Maria

02/2014

To whom it may concern,

My name is Penelope and am recovering from a Hip Replacement Procedure. Your company was referred to me by my orthopedic surgeon’s office at the hospital. I have been very pleased with your companies service. In particular, special thanks to my Home Health Care Nurse. She extended herself professionally in a time that was much appreciated.

In addition, my Occupational Therapist made my work outs fun and enjoyable. Overall I would recommend your company for the service your employees provided.

Thank you very much.

Sincerely,

Penelope

02/2014

Gloria you are a “Gem”! I want to take this opportunity to “Thank you for your kindness”! Words can’t express the depth of my gratitude to you for your kindness and compassion. Thank you for coming out. Thank you for being there when we needed you, I truly appreciate all that you did to help and support us.

Thank you for being a blessing!!

04/2014

Please thank Kerensa, Ramona and Babel for their excellent care of me.
Maria

05/2014

Excellent care and caring for me. My nurse and therapist were the best.
Paul

06/2014

I had knee replacement surgery and got home from hospital 4/18/14. Saturday 4/19/14 the nurse spent over three hours with me and was very good at what she does. She was upset because I hadn’t started taking my Warfarin. I don’t have it, she called my doctor to call the order in at Sam’s Drug and she stayed until it was ready to pick up and went and got it for me. She went out of her way to help me. I had care for one week, 4/19/14 Saturday until Friday 4/25/14.

Marge

08/2014

I commend the way in which Phoenix works as a team with my PCP and other medical providers to give me such loving tender and professional care. I depend on them and they never let me
down.