630.321.9400 / fax 630.654.5705

SERVICES

Americans are living longer than ever, increasing the chances of becoming homebound and needing Home Health Care. Our staff consists of Registered Nurses (RNs), Physical Therapists, Occupational Therapists, Speech Therapists, Medical Social Workers and Home Health Aides.

Care by a Registered Nurse includes, but is not limited to, the following:

Observation & assessment
Disease teaching & management
CHF/cardiac teaching & management
Wound care
Medication teaching & management
Diabetes teaching & management
Post-surgical care
Bowel/bladder management
Tracheostomy care
Patient, family and caregiver education/teaching

Americans are living longer than ever, increasing the chances of becoming homebound and needing Home Health Care. Our staff consists of Registered Nurses (RNs), Physical Therapists, Occupational Therapists, Speech Therapists, Medical Social Workers and Home Health Aides.

Care by a Physical Therapist includes, but is not limited to, the following:

Post-op rehabilitation
Therapeutic exercise
Weight bearing exercise
Mobility training
Gait training
Transfer training
Prosthetic training
Patient, family and/or caregiver education

 

 

Americans are living longer than ever, increasing the chances of becoming homebound and needing Home Health Care. Our staff consists of Registered Nurses (RNs), Physical Therapists, Occupational Therapists, Speech Therapists, Medical Social Workers and Home Health Aides.

Care by an Occupational Therapist includes, but is not limited to, the following:

Skills evaluation
Activities of daily living
Perceptual motor training
Neuro-developmental sensory treatment
Fine motor skill training
Assistive device training
Patient, family and/or caregiver education

Americans are living longer than ever, increasing the chances of becoming homebound and needing Home Health Care. Our staff consists of Registered Nurses (RNs), Physical Therapists, Occupational Therapists, Speech Therapists, Medical Social Workers and Home Health Aides.

Care by a Speech Therapist includes, but is not limited to, the following:

Dysphagia – swallowing therapy
Dysarthria – slurred speech therapy
Treatment of receptive aphasia
Treatment of cognitive disorders
Patient, family and/or caregiver education

Americans are living longer than ever, increasing the chances of becoming homebound and needing Home Health Care. Our staff consists of Registered Nurses (RNs), Physical Therapists, Occupational Therapists, Speech Therapists, Medical Social Workers and Home Health Aides.

Care by a Medical Social Worker includes, but is not limited to, the following:

Evaluation of emotional state
Counseling
Long-term care planning
Resource planning
Assistance with advance directives
Patient, family and/or caregiver education

Americans are living longer than ever, increasing the chances of becoming homebound and needing Home Health Care. Our staff consists of Registered Nurses (RNs), Physical Therapists, Occupational Therapists, Speech Therapists, Medical Social Workers and Home Health Aides.

Care by a Home Health Aide includes, but is not limited to, the following:

Personal care
Ambulation
Complete or partial bed bath
Patient, family and/or caregiver education

TERRITORY

Territory

Referrals welcomed 7 days a week, 24 hours a day, 365 days a year.

Cases opened 7 days a week
We provide the highest quality care to the following service areas: Cook, Dupage, Grundy, Kane, Kendall, Lake, McHenry and Will counties.
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INSURANCE CONTRACTS

Phoenix Home Care has contracts with the following providers:

-Medicare – Blue Cross Blue Shield – (HMOI, Medicare Advantage, MMAI, PPO) – United Healthcare – Humana – Illinicare MMAI – Cigna Healthspring – Molina Healthcare MMAI – Meridian MMAI – Community Care Alliance MMAI – Medicaid

STAT FACTS

Patient Centered, Data Driven, Outcome Based Care

  • Committed to high quality, patient satisfaction, and value-based healthcare
  • 24/7 case management while on service
  • Liaison services available
  • Admissions performed within 24 hours
  • Experience with ACOs, Bundled Payments, Clinically Integrated Networks (CIN), Medical Homes, Population Health Management, and Value-Based Purchasing Initiatives
  • Best practice protocols including COPD, Pneumonia, CHF, Diabetes, and Joint Replacements
  • Referrals accepted from Allscripts
  • A web-based EHR for all clinicians
  • Fully implemented compliance, QAPI, infection prevention and control plans
  • Root cause analysis performed daily on all adverse events/hospitalized patients
  • 8 county coverage area: Cook, DuPage, Grundy, Kane, Kendall, Lake, McHenry, and Will
  • MCO Contracts (Blue Cross Blue Shield, HMOI, Humana, United Healthcare, etc.)
  • Independently owned and operated
  • Servicing Illinois families for over 20 years
  • Home equipment, pharmacy, transportation, private duty, M.D., Podiatry, Dietitian, Social Work, Palliative, and Hospice needs resources available

HONORS & AWARDS

When choosing a Home Health Agency, choose one that is committed to high quality, patient satisfaction, and value-based healthcare.

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Click here for results from Il. Dept. of Public Health for Phoenix Home Care

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WHO QUALIFIES

With multiple Home Health agencies to choose from, selecting an agency to assist you or your loved one’s recovery can be a difficult task. Being in the comfort of your home is of the utmost importance. At Phoenix Home Care, we understand how important this is to you or your loved one. Phoenix Home Care makes its daily mission one of delivering skilled, professional care with high quality outcomes.

Phoenix Home Care’s skilled and professional staff work directly with your physician to create a customized care plan to fit your unique needs. Through this approach we are able to assist you at maintaining your independence at home.

Who is homebound?

For a patient to be eligible to receive covered home health services under both Part A and Part B of Medicare, the law requires that a physician certify in all cases that the patient is confined to his/her home. For purposes of the statute, an individual shall be considered “confined to the home” (homebound) by the following criteria:

1. Criteria-One:

The patient must either:

Because of illness or injury, need the aid of supportive devices such as crutches, canes, wheelchairs, and walkers; the use of special transportation; or the assistance of another person in order to leave their place of residence

OR

Have a condition such that leaving his or her home is medically contraindicated.

If the patient meets one of the Criteria-One conditions, then the patient must ALSO meet two additional requirements defined in Criteria-Two below.

2. Criteria-Two:

There must exist a normal inability to leave home;

AND

Leaving home must require a considerable and taxing effort.

Still have questions?
Call Phoenix Home Care at
630-321-9400

PHOENIX CARE STEPS

The goal of Phoenix Home Care’s clinical team, under the guidance of a physician, is to develop a plan of care to treat each patient’s medical condition. The plan of care focuses on the patient which includes the family, and/or caregivers, and is supported by the Phoenix Home Care team. The plan of care includes assessment, goal setting, treatment and discharge. Phoenix Home Care improves patient outcomes by the use of evidence based practice to ensure the quality of care provided.

Step 1: Assessment

Initial Consultation
At the Physician’s order, a Phoenix clinical liaison will conduct a patient consultation at the hospital or skilled nursing facility. During this consultation, the clinical liaison will meet with the patient, family, and/or caregiver to plan a successful transition to Phoenix Home Care’s services.

Home Care Admission
A Registered Nurse, Physical, Occupational, and/or Speech Therapist will perform a detailed assessment of the patient at his/her home environment.

Step 2: Goal Setting

Our team of Registered Nurses, Physical Therapists, Occupational Therapists, Speech Therapists, and Medical Social Workers will work with the patient, family, and/or caregiver to develop a care plan using evidence based practice to manage their conditions. Individualized short and long-term goals will be established to assist each patient in returning to their prior level of function.

Step 3: Treatment

Each clinician will take part in the complex recovery process:

Registered Nurses will monitor vital signs, medications, wounds, lab draws, etc., and all medical conditions following evidence based practice and physician orders.
Physical Therapists will facilitate restoration of motor function following evidence based practice and physician orders.
Occupational Therapists will improve activities of daily living and cognitive skills following evidence based practice and physician orders.
Speech Therapists will enhance communication and speech, as well as evaluate and treat swallowing disorders following evidence based practice and physician orders.
Medical Social Workers will assist, as needed, to provide information about available community resources and help patients remain in their home.
Home Health Aides will help, as needed, with personal care and bathing.
The clinician will educate the patient, family, and/or caregiver in all aspects of care.

Step 4: Discharge

Discharge from Phoenix Home Care will occur when the patient meets short and long-term goals and/or reaches maximum rehabilitation potential. The clinical team will empower the patient, family, and/or caregiver to continue the rehabilitation process to achieve optimal function.

PATIENT COMMENT REPORT – HOME HEALTH CAHPS

02/2018

ALL AROUND, IT WAS A VERY GOOD EXPERIENCE, I WAS VERY SATISFIED WITH THE CARE I RECEIVED

01/2018

NURSE NICOLE IS WONDERFUL BEFORE MOM’S HEAL TH DECLINE THIS YEAR MOM LOVED HER SAID SHE WAS A GREAT NURSE. Q6: NURSE NICOLE WAS VISITING DURING 5 WEEKS THERAPY. SHE’S GREAT. QB: HAD NURSE NICOLE AND THERAPIST. 013: NURSE NICOLE DID TELL WHEN WHAT LEVEL WOULD REQUIRE INSULIN WHEN TESTING BLOOD SUGAR Q15: NURSE NICOLE WAS THE BEST. 022: NURSE NICOLE GAVE US QUICK RESPONSE.

01/2018

STAFF WAS VERY PROMPT AND EFFICIENT AND VERY HELPFUL

01/2018

I LIKE MY NURSE AND MY THERAPIST

01/2018

YOUR THE BEST IN THE BUSINESS

12/2017

BOTH THE NURSES AND THERAPISTS DIDN’T RUSH ME! MY HUSBAND AND I WERE VERY PLEASED WITH THE PEOPLE WE MEET FROM PHOENIX HOME CARE. KEEP UP THE GOOD WORK!

11/15/2017

EVERYONE WHO CAME TO SEE ME WHEN I STARTED WITH HOME CARE WERE ALWAYS KIND AND CONSIDERATE WITH MY HEALTH. THANK YOU TO EVERYONE WHO CAME AND GOT ME STARTED.

11/2017

NURSE NICOLE WAS ESPECIALLY KIND AND PATIENT. PT NICOLE WAS VERY PROFESSIONAL AND ENCOURAGING.

10/2017

OUTSTANDING SERVICE TO ALL WHO GAVE HOME CARE

09/2017

THAT THE NURSE, NICOLE, WAS VERY NICE AND KIND. SHE WAS THE VERY BEST NURSE.

06/2017

CORRECTED QUICKLY BY PHOENIX. 5 STARS, HIGHEST RATING. NURSE, LORI, 5 STARS, HIGHEST RATING. IF WE USEPHOENIX AGAIN IT IS DUE TO THE EXCELLENCE OF NURSE, LORI.

05/2017

NURSE LORI WAS EXTREMELY HELPFUL. ANSWERED ANY QUESTIONS WE HAD. ALWAYS FRIENDLY, AND VERY GENTLE WITH MY 95 YEAR OLD MOTHER.

03/2017

I WAS VERY HAPPY WITH MY FIRST EXPERIENCE IN HOME HEAL TH CARE. I WAS GRATEFUL FOR THE EXTRA PHYSICAL THERAPY, RUDI, VERY CARING AND COMPASSIONATE. EXCELLENT COMMUNICATIONS. I FELT MY FATHER WAS IN GOOD HANDS,

Return Date 02/2017

I CAN’T SAY ENOUGH ABOUT HOW HELPFUL, KIND, THOROUGH, EFFICIENT YOUR STAFF THAT SERVICED US WAS. WE HAVE USED OTHER SERVICES AND RATE YOURS TOP! THANK YOU! Q6: YES, LORI, EXCELLENT. Q8: YES, OCCUPATIONAL NURSE. Q20: 10, EXTREMELY HAPPY WITH SERVICE.

08/2014

I commend the way in which Phoenix works as a team with my PCP and other medical providers to give me such loving tender and professional care. I depend on them and they never let me
down.

06/2014

I had knee replacement surgery and got home from hospital 4/18/14. Saturday 4/19/14 the nurse spent over three hours with me and was very good at what she does. She was upset because I hadn’t started taking my Warfarin. I don’t have it, she called my doctor to call the order in at Sam’s Drug and she stayed until it was ready to pick up and went and got it for me. She went out of her way to help me. I had care for one week, 4/19/14 Saturday until Friday 4/25/14.
Marge

02/2014

Gloria you are a “Gem”! I want to take this opportunity to “Thank you for your kindness”! Words can’t express the depth of my gratitude to you for your kindness and compassion. Thank you for coming out. Thank you for being there when we needed you, I truly appreciate all that you did to help and support us.
Thank you for being a blessing!!

02/2014

To whom it may concern,
My name is Penelope and am recovering from a Hip Replacement Procedure. Your company was referred to me by my orthopedic surgeon’s office at the hospital. I have been very pleased with your companies service. In particular, special thanks to my Home Health Care Nurse. She extended herself professionally in a time that was much appreciated.
In addition, my Occupational Therapist made my work outs fun and enjoyable. Overall I would recommend your company for the service your employees provided.
Thank you very much.
Sincerely,
Penelope

06/2014

I had knee replacement surgery and got home from hospital 4/18/14. Saturday 4/19/14 the nurse spent over three hours with me and was very good at what she does. She was upset because I hadn’t started taking my Warfarin. I don’t have it, she called my doctor to call the order in at Sam’s Drug and she stayed until it was ready to pick up and went and got it for me. She went out of her way to help me. I had care for one week, 4/19/14 Saturday until Friday 4/25/14.
Marge

08/2014

I commend the way in which Phoenix works as a team with my PCP and other medical providers
to give me such loving tender and professional care. I depend on them and they never let me
down.

Survey Return Date: 12/2014

Gloria Johnston was very considerate, thoughtful and well informed nurse. She is to be complemented on her efficiency and knowledge.

Survey Return Date: 04/2015

I was very well taken care of, treated courteously, respectfully and most agreeable. I appreciated the respect shown to me regarding time commitments and scheduling. The personnel rates very high on my affirmation evaluation.

Survey Return Date: 05/2015

The original speech therapist was too rushed, not kind and we asked that she be replaced. Phoenix did replace immediately with a wonderful person.

Survey Return Date: 06/2015

All the care I received was excellent. Helpful with all questions I had. They were polite answered any questions I had.

Survey Return Date: 08/2015

Gloria was my dad’s nurse. She not only gave excellent care and service to my dad, she would call me and explain all that was shared; she did and what was ordered by the doctor. I called Gloria on an urgent matter, it was her day off, she took the time to send a nurse right out to my dad! Very pleased.

CAREERS

The following employment opportunities are available:

Registered Nurse
Physical Therapist
Occupational Therapist
Speech Therapist
Marketing/Sales

Contact Peter Miska at 630.321.9400 for more details.

Fax resumes to: 630.654.5705 or email to pmiska@phoenixhomecarellc.com

Our commitment to you:

Full-time positions available
Hourly and per-visit rates available
Excellent base salary + bonus
Phoenix Home Care offers full time employees:

Medical BCBS benefits
Dental Insurance
Mileage Reimbursement
3 weeks PTO
6 holidays

COMPLIANCE PROGRAM

Phoenix Home Care Compliance Program describes the expectations for
Phoenix Home Care employees, clinicians, and other individuals associated
with Phoenix Home Care to assure ethical conduct and compliance with all
applicable laws.
When we talk about compliance, we are referring to our commitment to follow
all federal, state, and local rules/regulations that apply to Phoenix Home Care.
This includes complying with:

  • HIPAA and state laws related to confidentiality and privacy
  • Laws related to our business operations
  • Billing and coding requirements
  • OSHA (Occupational Safety and Health Administration) regulations which focus on providing a safe work environment
  • Civil rights laws (e.g. discrimination is prohibited)
  • Phoenix Home Care Code of Conduct (this can be found in Phoenix Home Care Compliance Program Handbook)
  • Phoenix Home Care policies and procedures

 

CONTACT INFORMATION

Phoenix Home Care has designated Patti Miller as Chief Compliance Officer.
The Compliance Officer can be reached at 1-630-321-9400. Callers may remain anonymous.
Information can also be conveyed via email sent to Pattiward@phoenixhomecarellc.com or by
requesting a confidential face-to -face meeting.

CONTACT PHOENIX HOME CARE

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Contact Information

Our Location:
200 South Frontage Road
Suite #320
Burr Ridge
Illinois 60527

Phone:
630.321.9400

Fax:
630.654.5705

Administrator: Pete Miska

Agency Supervisor: Lori Creamer RN

To make a referral call: 630-321-9400 or fax at 630-654-5705

We also accept referrals via Allscripts